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Frequently Asked Questions
Website Technical Issues (2)
If you cannot login just reset your password by following these steps.
- Visit any page on wrightmanalpines.com.
- Click on the "Login" link, top-right.
- Click on the "Request new password" tab.
- Type in your Username or the Email address you registered with.
- Hit the "Email new password" button.
- Check your email in a few seconds. Sometimes it can take upto a minute or so.
- Click the link provided in the email.
- Click the blue "Login" button.
- Immediately create a new password. You can re-use an old one, but you have to enter it twice on this page.
- Scroll to the bottom of the page and hit the "Save" button.
- If you have not provided your name in the First Name and Last Name fields, you will be prompted to do so before you can save your password, but you will then have to re-enter it.
- Now you are logged in. To see your User page, click "My Account", top-right.
- If these steps don't work, contact us right away and we will help you out.
Pre-Ordering Questions (11)
We live 20 minutes from Calais, Maine so we transport the plants across the US/Canada border ourselves - this saves time and money for everyone. These shipments happen on either a Monday or Tuesday to help ensure delivery by Friday.
All orders shipped to the United States are inspected by the federal Canadian Food Inspection Agency (CFIA) to make sure they are free of noxious pests and diseases and do not contain endangered species. This involves submitting lists of the plants and their destinations to the CFIA about a week ahead of shipping, sometimes treating them (depending on the receiving State's regulations), as well as an onsite physical inspection by the CFIA. It's a bit of a chore and takes quite a bit of time so we usually ship the USA orders in batches.
"A Phytosanitary Certificate is an official document issued by the plant protection organization of the exporting country to the plant protection organization of the importing country. It certifies that the plants or plant products covered by the certificate have been inspected according to appropriate procedures and are considered to be free from quarantine pests and that they are considered to conform with the current phytosanitary regulations of the importing country. The Phytosanitary Certificate facilitates trade but it is not a trade document." ~ CFIA
Paperwork is filed with the border a day ahead of crossing so they know what is coming (lots of varieties for them to crosscheck on endangered and invasive lists… it's not like it's a load of apple trees - there are over 700 different species they have to sift through!). At the border the boxes may be physically inspected, and then we carry on to the USPS office.
Our software automatically sends you an email with the tracking number as soon as the shipping label is printed.
Yes! You get more bang for your buck if you order full boxes.
We use four different sized boxes to ship:
- Extra-Small Box: holds 8 pots (New in 2019)
- Small Box: holds 16 pots
- Medium Box: holds 20 pots
- Large Box: holds 32 pots
Order in these quantities (give or take a plant) and you will probably see savings.
Generally no, as boxed plants and heat do not mix. We ship in the spring (March-May) and fall (September-October). Transplanting in the summer months is also risky for plant health and survival - it's much better if you stick to planting your garden in the cooler months.
In most cases yes, if there is room in the truck.
Please let us know two weeks in advance, especially if it is a sale in the USA, as we have to get a Phytosanitary Certificate for the plants arranged.
A minimal charge of $10 is requested to cover the costs of phyto/handling/transportation.
We ship all across Canada and the United States. Canadian orders are sent from St. Andrews, New Brunswick, and US orders from Calais, Maine.
As well, we sometimes will ship to other countries, although this depends on the restrictions for importing plants in each country.
In general the shipping season goes something like this (weather and circumstance permitting):
- Late March to Early April - First shipment to areas that will already be experiencing spring (ex. West Coast orders and Southern States)
- Mid to Late April - Majority of orders to both Canada and the USA will be shipped.
- Early May - Orders to cold climates shipped
- May to early July - We can still ship orders as long as it isn't too hot.
- July and August - No shipping, it's just too hot and the plants will suffer in transit.
- September and October - Fall shipping resumes
- November to March - No Shipping
We usually ship on Mondays, sometimes Tuesdays, so that your order arrives during the week (from 1 to 3 days in transit).
If you prefer your order to arrive during a specific month, let us know in the "Comments" section when completing the order. We will do our best to have it shipped when needed. Or if you will be away during a period of time and unable to pick the order up, let us know and we will avoid shipping your order during this time.
We use PayPal's secure credit card processing service. You do not need a PayPal account to pay with this service.
Depending on the payment method you choose in the checkout process, you could be directed to the PayPal site to enter your credit card info. You must click this button when you arrive on their site:
Alternatively, if you wish, you can pay by logging into your PayPal account, if you have one, and pay from within your account.
Claims of damage to your plants must be submitted within 7 days of receipt for replacement or refund to be issued - limited to the value of the plants claimed.
We do not offer warranty on plants when subsequent planting and care produces unsatisfactory results.
The short answer is "No".
Under certain conditions we will allow a wholesale order.
- Proof that you represent a registered retail business or landscaping company.
- Minimum order of $1,000.
- A quantity of at least 4 of each plant ordered.
- Order must be picked up or shipped. We do not deliver.
- Wholesale orders will not be delivered to retail plant sales.
- Wholesale discounts are not given at retail plant sales.
- Wholesale discount rate is determined by us on a case-by-case basis.
Email us if you are fully eligible and interested.
Post-Ordering Questions (4)
Most of our plants are grown and shipped in 7cm x 9cm pots.
Alpines are small, plain and simple. But once they are planted in the garden they truly come into a life of their own. Some will spread into a fine mat (not weedy, we try not to sell anything that can become a headache). Others will always stay compact and minute in a hummock, which is perfect for trough planting. We do carry a variety of plants that verge on being the size of smaller perennial as well, but the majority of what we sell will stay well under 15cm in height.
First, take a couple photos and email us. Claims of damage to your plants must be submitted within 7 days of receipt for replacement or refund to be issued - limited to the value of the plants claimed. We do not offer warranty on plants when subsequent planting and care produces unsatisfactory results.
Sometimes a pot you receive looks like, well, just a pot of soil... but don't throw it out yet! It may be that the plant is still dormant. We try to ship plants when they are showing some green, but that can be difficult for some later growing species, especially if you live in a warmer climate and need the plants shipped before our colder climate has wakened them into new growth. If this is the case you will find the roots firm and the crown intact beneath the soil.
Open the box carefully and remove the packing material delicately so you don't injure the crowns.
Give them a gentle and thorough watering.
Place the pots in a cool, shaded, protected area.
Transplant to the garden as soon as possible or as weather permits, with minimal root disturbance. Water in well and provide some shading if the weather is warm.
They will die... out of warranty.
Rock Gardening Questions (2)
A good place to start is by joining one or more of rock garden societies. Always full of people who are friendly and more than willignto share their knowledge with you. Excellent printed journals, forums for all your questions that need to be answered, seed exchanges, field trips, shows and speakers. Within these large groups you will also find branches of local groups, and hopefully one that is near to where you live.
Yes, this can usually be arranged. Depending on what your group is looking for we can do one, or a combination of the following:
PowerPoint presentation (a variety of themes to chose from)
Plant Sale (if the season is right)
Workshop (ex. How to plant a trough; How to build a crevice garden)